Return Policy
At American Polo LLC, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our return policy outlines your options for returns and exchanges.
1. Eligibility for Returns
- Items must be returned within [Insert Days] of the delivery date.
- Products must be unused, in their original packaging, and in resellable condition.
- Proof of purchase (order confirmation or receipt) is required.
- Items marked as “Final Sale” or “Non-Returnable” cannot be returned.
2. Return Process
To initiate a return:
- Contact our customer support at info@americanpoloshop.com with your order details.
- Our team will provide you with return instructions and a return authorization number (RAN).
- Ship the item(s) back to our warehouse using a trackable shipping method.
- Once we receive and inspect your return, we will process your refund or exchange.
3. Refund Policy
- Refunds will be processed to the original payment method within [Insert Timeframe] after receiving the returned item.
- Shipping fees are non-refundable unless the return is due to our error.
- If a refund is delayed, please check with your bank or payment provider.
4. Exchanges
- If you wish to exchange an item, please follow the return process and place a new order for the desired product.
- Exchanges are subject to product availability.
5. Damaged or Incorrect Items
- If you receive a defective, damaged, or incorrect item, contact us within [Insert Days] of receipt.
- We will arrange a replacement or refund at no additional cost to you.
6. Non-Returnable Items
- Gift cards, personalized products, and clearance items cannot be returned.
- Worn, washed, or altered items are not eligible for return.
7. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service as we are not responsible for lost or delayed returns.
8. Contact Us
For any questions regarding returns, please reach out to us:
- Email: info@americanpoloshop.com
- Phone: +1 (332) 252-6498
- Address: 5900 Balcones Drive, Suite 100, Austin, TX 78731
